01.02.2022

Thank you for your purchase. If you are not completely satisfied with your purchase, you may return it to us. Please see below for more information on our return policy.

General Information

The orders placed on www.smileira.com are governed by the laws of Germany.

Return Policy for Purchased Prints

• You have the right to cancel this contract within 14 days due to dissatisfaction with the product you have received. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

• The print orders placed on the site www.smileira.com are forwarded to my print-on-demand partner WhiteWall Media GmbH, Europaallee 59, 50226 Frechen, Germany.

• Therefore the same conditions to handle returns is valid for the print shop of Smile Ira Fotografie. The return policy can be seen below or at https://www.whitewall.com/eu/terms-and-conditions under the point ‘Customer Satisfaction & Return policy’ which becomes fully valid for print purchases made on www.smileira.com  

Customer Satisfaction & Return policy (by WhiteWall)

In the unlikely event that you would not be satisfied with your product, simply contact customer service within 14 days of receiving your order by emailing info@whitewall.com with:

Your name

A detailed description of the problem

Your order number

Some pictures of the issue

Including these things will help us to resolve things quickly. Please allow 1-2 business days for our team to be in touch with you.

We are unable to exchange or refund your order for customer created errors such as color differences between your computer and our professionally calibrated printing systems, typos and misspellings, poor image quality or low resolution, layout errors and missing images, blank pages or mistakes in product design, content quality, product selection mistakes (i.e. product size, style or cover choices).

We cannot provide exchanges or refunds due to damages caused by customer handling, storage or treatment.

We reserve the right to request that your return the product to us and at our discretion; offer an exchange or reprint; issue store credit for items not including shipping; take no action; or, on the rare occurrence (in that we have exhausted all possible solutions and cannot find a resolution), offer a refund. Please ensure the work is packaged appropriately and that it is protected. Ideally, use the original packaging in which the item was delivered, including all protective material. You are responsible for covering the regular cost of return postage if the goods delivered are as ordered and if the price of the goods to be returned is less than 40, or in case of a higher price, if you have only provided partial payment agreed under the terms of the contract. Return mail is otherwise free of charge. Goods that cannot be returned as packages will be picked up from your address.

Procedure if replacement is unavailable

In the unlikely event that the material needed for the production of your order is unavailable we will contact you immediately and, if possible, give an approximate delivery date or suggest alternate product options.

Contact me

If you have any questions or need help returning an item you ordered on my website, please contact me via returns@smileira.com or through the contact form.